Refund Policy

Refund & Return Policy for Northern Crafting UK

We want you to love your handmade item! If something isn’t quite right, please review our return and refund policy below.

💬 Contact Us First

If there’s an issue with your order, please contact us at dteale32@gmail.com within 7 days of delivery. Include your order number and a photo if applicable—we’re happy to help resolve any problems.

✅ Eligible Returns

We accept returns or exchanges on the following conditions:

Items must be unused, in original condition, and returned within 14 days of delivery.
Buyer IS responsible for return shipping costs.
A refund will be issued once the item is received and inspected.

🚫 Non-Returnable Items

Because of the handmade and/or personalized nature of some items, we do not accept returns or refunds on:

Custom or personalized orders
Digital downloads
Sale or clearance items
Used or damaged items (unless damaged in shipping)

📦 Damaged or Lost Items

If your item arrives damaged or appears to be lost in transit:

Contact us within 7 days of delivery (or expected delivery).
Send photos of the packaging and damaged item.
We’ll work with you to offer a replacement or refund, depending on the situation.

💸 Refunds

Approved refunds will be issued to your original payment method within 5–10 business days after we receive the returned item.

📬 Exchanges

Want to swap for a different color or item? Contact us to arrange an exchange. Buyer is responsible for shipping both ways unless the item was damaged or incorrect.

👩‍🎨 Handmade = Unique

Please keep in mind: slight variations in color, texture, or size are part of the charm of handmade items. We do our best to represent each product accurately in photos and descriptions.

Still have questions?

Reach out any time at dteale32@gmail.com. We’re here to help!